Privacy Policy

This Privacy Policy explains how 5Trainers(“we”, “us”) collects, uses and shares information when you use the Ring Camera mobile app (package com.ringcamera.com, the “App”). By using the App you agree to this policy.

1. Information we collect

Information you give us

When you fill in the “Get Started” or “Get Support” forms, we collect:

• Your name
• Your email address
• Your phone number

These details are required to use the camera setup guide, because our support team uses them to contact you and help you set up your camera.

Information stored only on your device

Answers to in-app questions (such as language, gender and country) and whether you have completed onboarding are saved locally on your device. They are not sent to us.

Information collected automatically by advertising partners

The App shows ads served by Google AdMob. Google may collect your device’s advertising ID, IP address, approximate location derived from it, device and app information, and ad interaction data to show, measure and personalise ads and to prevent fraud. See How Google uses information from sites or apps that use its services.

2. How we use information

• To contact you and provide camera setup support you request.
• To respond to your questions and requests.
• To operate, maintain and improve the App.
• To show advertising that keeps the App free.
• To comply with legal obligations and prevent abuse.

3. How we share information

We do not sell your personal information. We share it only with:

• Service providers that host our servers and database (for example, cloud hosting and database providers) and process data on our behalf.
• Advertising partners (Google AdMob), as described above.
• Authorities, when required by law or to protect our rights and users.

4. Ads and consent

Where required (for example, in the EEA, UK and Switzerland), the App asks for your consent through Google’s consent form before showing personalised ads. You can reset your advertising ID or opt out of personalised ads in your device’s settings (Settings → Google → Ads, or Settings → Privacy → Ads).

5. Data security

Information you submit is sent over encrypted HTTPS connections and stored on access-controlled servers. No method of transmission or storage is completely secure, but we take reasonable measures to protect your information.

6. Data retention and deletion

We keep the contact details you submit for as long as needed to provide support, and for up to 24 months after your last request, unless a longer period is required by law. You can ask us to delete your data at any time — see our Data Deletion page.

7. Your rights

Depending on where you live, you may have the right to access, correct, delete or export your personal information, and to object to or restrict its processing. To exercise these rights, email support@camerahd.online. We will respond within 30 days.

8. Children’s privacy

The App is not directed at children under 13 (or the minimum age in your country). We do not knowingly collect personal information from children. If you believe a child has given us information, contact us and we will delete it.

9. Device permissions

The App uses internet access to load content, submit forms and show ads. It does not access your camera, microphone, contacts or precise location.

10. Changes to this policy

We may update this policy from time to time. We will post the new version on this page and update the effective date above.

11. Contact us

5Trainers
Email: support@camerahd.online